![]() ![]() We had different processors (Intel and AMD), disks (HDD and SSD), motherboards but since the problem is with CUDA main culprit must be Graphics Card and guess what. So I started to wonder what is a common factor for all these machines. That's why it was the only working machine in the company (with 2019 software). outdated drivers that did not allow the GPU support to start in the first place. ( remark: without GPU support, render files last 4.7 times longer so I can not consider it a success) so I think CUDA is the main problem in my case. All videos have been rendered correctly without freezing the application. So I went to PremierPro project file and switch in "Project Settings" video render playback to "Software". But the process that was using GPU was not Encoder itself but Premier Pro running through the encoder in the background. When I tried to encode movies without CUDA support I just changed in the encoder option from "CUDA" to "Software only", after checking task manager I noticed that I have 100% use of GPU. but after I send report the encoding resume.īut yesterday I made a new discovery. During the encoding after 10-15 minutes, I had a crash report and encoding stops. I'm right now encoding the Queue with "Import sequences natively" unselected before importing and I run it with GPU encoding support. Also, encodings are going to local disk - physically separate disk from the Media Cache Disk. I tried to encode to other formats, but nothing has changed.Īll the Media Cache and Media Cache Database are held local on SSD. ![]() But unfortunately, a few projects were too advanced to make a rollback to 2018. I managed to undo several projects to the 2018 version and now new projects are only made in version 2018. but in most cases it looks like this ( the application did not report any error or crash) sometimes hangs during conforming (printscreen was made after 15 minutes in this state - the application did not report any error or crash)Ģ. There is only one machine in the entire office that has no problems with 2019 Encoder and it's a laptop (Lenovo IdeaPad with Intel Core i7 6700HQ and GeForce GTX 950M).Īll postproduction takes place on network drives available in the local networkġ. Since I've experienced the problem, Adobe has already sent two updates, but none of them solved my problem. on one of the stations, I even reinstalled the entire windows But how can you imagine the employment of someone who is sitting and every 30 minutes is encoding another movie is not the best solution. ![]() The only solution that work for me right now is direct export from Premier Pro. This is a very big problem for me because I can not go back to the 2018 version at this stage of the post-production and I have to encode over 250 films. At random moments, the program stops working for no particular reason. The same problem occurs on two workstations. I have a problem with the encoder after upgrading to version 2019. ![]()
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